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slomix
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Narek

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FAQ

What is Soul Artists?

faq

Soul Artists is a live entertainment marketplace that connects performing artists and musicians with event creators for bookings and hirings.

How do I book an artist?

faq

Booking a live entertainer with Soul Artists is simple. You can use the search bar to find the type of artists you want and get a list of available artists in your city. Alternatively you can also use (Get Instant Quotes) which lets you fill in your event details and have relevant artists apply to your occasion in real-time.

What is Soul Artists guarantee?

faq

Soul Artists acts as an escrow providing a money-back guarantee on any booking made through the platform. If the artist did not show up to your event or has cancelled for any reason, we will either find you a replacement or refund your payment with no questions asked.

Is there a fee for using Soul Artists?

faq

Creating an account and browsing artists is completely free. Booking fees vary depending on the performer. Soul Artists charges a small commission on each confirmed booking, which is included in the final price.

Can I negotiate prices with artists?

faq

Yes, Soul Artists allow some level of negotiation. You can communicate directly with the artist to discuss any specific needs or budget constraints when artists apply to your event using the messenger before confirming the booking.

What is Soul Artists cancellation policy?

faq

Soul Artists charges a 50% fee when cancelling any booking, this cancellation fee goes directly to the artist as compensation for losing out on a performance day and costs of preparation.

Can I leave reviews for the artists I book?

faq

Yes, after your event, you will have the opportunity to rate and review the artist based on your experience. This feedback helps other users and ensures high standards on our platform.

Can anyone apply as an artist on Soul Artists?

faq

At Soul Artists anyone can apply to become an artist, however each entertainer is manually reviewed after each registration for quality assurance, ensuring only vetted professionals are listed.

How do I contact customer support?

faq

If you have any issues or questions, you can reach our customer support team by emailing admin@soulartists.net We are here to help with any inquiries related to bookings, payments, or general platform use.

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